FAQ

Retractable (AKA: Flexi) leashes are not accepted or used by our company for two reasons. 

The most important is that they are a danger to your pet, other pets, and humans. The leashes can quickly be wrapped around limbs and cause serious medical emergencies. The google image search for "retractable leash injury" is NOT for the faint of heart. Alyx and Everhett have both seen the damage these leashes can do first hand in other facilities and, thus, agreed to ban them entirely.

The second, and less distrubing, reason is that the leashes are typically misused. Pet parents often dont realize that when they allow their dog to take free rein on a retractable leash it puts a constant pressure on their dogs collar or harness. This means your dog learns that applying pressure to a leash gets them a reward. (The reward being, getting to where they want to go.) From a training stand point this creates a whole host of issues that we would rather you not have to deal with!

We recommend a good, old fashioned long line. Biothane long lines are durable, easy to clean and come in a wide variety of sizes. We recommend supporting small businesses by ordering from a maker on sites like Etsy.

We have beds, bowls, kennels, toys, and all the love and pets any dog could want. Additionally, we have a wide variety of treats, chews and puzzles to keep your fuzzy friend occupied.

The best way to check in on your pet is to call or text us at 636.329.4442. Remember, this is a small business run by our family. Sometimes we are outside with the dogs and can't get to the phone right away, but we will always call back promptly!

YES! We accommodate many feeding variations including but not limited to kibbles, wet food, toppings, raw feeding, and B.A.R.F. Please, mention any dietary needs during your Meet and Greet. Including a hand written list is also very helpful!

Yes. Your dog will need to be up to date on Rabies, Distemper (AKA: DHPP, DHLPP, DHP), and Bordetella.

These vaccines must be up to date for the duration of your pets stay. Proof of vaccine can be uploaded to your portal profile at thecleverdogco.portal.gingrapp.com or via our app!

We are currently offer a complete bathing service (wash, condition, nail trim, paw moisturizer and ear clean). Request a bath with your booking!

We ask that dogs come with a standard keeper collar (Clever Dog Uniform Collars are available for purchase), their food in an airtight container, and any medications they are on. (In an effort to help our environment we ask that you, please, do not individually bag food. We use standard kitchen measuring cups and/or digital scales to measure each meal. Let us know how much to feed your dog and when and we will take care of the rest!

​

Additionally, we ask that you don't send beds or toys. Beds often become a place for other friends to "mark." They can also become a cause for stress as dogs often feel the need to guard or protect their toys and beds from home. (Exceptions are made for elderly, disabled, or dogs recovering from proceedures.)

We have a host of different toys and beddings to accommodate all needs.

Pick ups  and drop offs run between 11 AM and 2 PM CST. We require that you be home for your very first pickup - this helps your dog understand that we are friends and safe to go with.

If these times do not work for you, we offer latchkey services. We highly recommend setting up these services even if you do not initially need them as they are very useful in the event of an emergency or unexpected delay.

As a rule, we do not run transport during inclement weather and on some holidays. You will always be notified in advance and be offered a change date.

Alyx (Eryn) is our trainer and likely your point of contact. Alyx is well versed in a variety of training methods and continues their education each year. 

Their perfered method is "Marker" training and their main focus is on teaching you and your family how to communicate effectively with your dog. 

Please, do not faun over or act sad when it is time to leave your dog. This only causes them anxiety. Reassure them by showing that you are confident in the situation. Often it helps the humans when they use phrases like "You're going to have a great time." and "We'll be back soon!"

We keep a close eye on weather forecasts. During colder months if the weather will cause hazardous driving conditions we will offer early pick up or late drop off (free of charge). 

Safety of you, your pets, and our family will always be our top priority.